Head of Business Support Full time

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We are Recruiting!

Are you passionate about the future of rail transport? Do you want to be part of a team that's shaping the next generation of trains using cutting-edge technology? Look no further! Join us as a Head of Business Support where you will lead the East Anglia contract, ensuring contractual compliance, budget control, and performance excellence through strategic leadership, technical insight, and stakeholder engagement..

Who we are:

SRSUK is a proud subsidiary of Stadler Rail AG Switzerland. At SRSUK we take pride in delivering high-class services for our modern trains across the UK. Our established presence in passenger rail, combined with our expanding expertise in freight rail, positions us as a leading service supplier in the UK rail industry. We are dedicated to continuous growth and technical innovation, in line with our ambitious business strategy.

Why Join Us:

Innovative Environment: Working in a fast paced, results orientated environment, you will proactively work alongside your team to ensure services are available.

Growth and Development: You will be part of a dynamic company committed to the development of our people, offering opportunities for learning and career development.

Passionate Team: You will manage a dedicated team working diligently to deliver and provide an essential service successfully collaborating with key stakeholders.

Customer-Centric Approach: You will work effectively to ensure the needs and expectations of our service users are supplied with the highest standards of service.

What We're Looking For: We're seeking proactive individuals who align with our company KPI's and values. If you are looking to make a difference and deliver high quality service then we want to hear from you.

Role Overview:

As Head of Business Support, you will lead and manage the East Anglia contract, ensuring all TSA contractual obligations are met to the highest standard, on time and within budget. You'll guide performance and maintenance planning, support commercial negotiations, and foster a culture of excellence and continuous improvement. Your leadership will be collaborative, inclusive, and focused on building strong relationships across teams and stakeholders.

Head of Business Support Full time

  • Norwich, United Kingdom
  • Full time
  • Limited
Apply now

HOW YOU CAN MAKE AN IMPACT

The Head of Business Support will serve as the lead focal point and administrator for SRMS, taking overall responsibility for the Stadler TSA maintenance contract within SRSUK. This role involves ensuring that all contractual deliverables, milestones, and payment schedules are accurately tracked and fulfilled, while providing commercial guidance across both existing and emerging contracts. A key focus will be on ensuring Stadler's adherence to maintenance and overhaul KPI's, leading regular performance reviews and audits, and escalating non-compliance with clear remediation plans. The successful candidate will develop and oversee strategies to reduce liquidated damages, including proactive schedule monitoring, entitlement claims, and enforcement of performance regimes, while identifying potential exposures early and collaborating with planning, engineering, and procurement teams to mitigate risks.

They will maintain an up-to-date risk register and manage performance-related processes across fleet engineering and operations, collating and analysing data to identify trends and inform decision-making across relevant teams. Using SRMS, they will oversee the planning and execution of preventive maintenance, overhauls, modifications, repairs, and work arising, ensuring all aspects of the contract are delivered reliably, compliantly, and sustainably. The role includes organising and facilitating Management Review meetings to monitor KPI's and drive action plans, liaising with customer representatives to ensure satisfaction, and leading monthly meetings and commercial negotiations. Responsibilities also include preparing variation orders, submitting exonerating event claims, and supporting the local supply chain in securing favourable terms.

This position requires a collaborative and inclusive leadership style, with a strong commitment to fostering a positive and high-performing culture across all functions involved in the maintenance contracts. The Head of Business Support will also utilise SRMS for resource and work order planning, analyse feedback on delayed or missed work orders, contribute to effective daily planning meetings, and develop process flows that incorporate Lean Methodology and 6S Principles to enhance operational efficiency.

Closing date for applications is Friday 8th August 2025

Apply now for a career that is on the right track!

HOW YOU WILL CONTRIBUTE

Essential Criteria

•Strong understanding of contract and commercial management principles.
•Confident analytical and planning abilities, with a proactive approach to problem-solving.
•Adaptable and open to change, with a continuous improvement mindset.
•Clear and effective communicator, both in writing and verbally.
•Able to manage time effectively and meet deadlines in a dynamic environment.
•Holds an NVQ Level 4 qualification (or equivalent experience or certification).

Desirable Criteria

•Familiarity with rail units or similar technical environments.
•Experience in applying continuous improvement methodologies.
•Knowledge or experience in project management practices.

Driven to lead Achieve great things together

YOUR BENEFITS

•Enhanced maternity policy
•Enhanced paternity policy
•Cycle to work scheme
•Company paid membership of cashback health plan with Healthshield

JOB SPECIFIC BENEFITS

•Base location at Norwich Crown Point Depot
•37 hour working week
•25 days annual leave, increasing with long service milestones.
•Defined contribution pension scheme with Scottish Widows. Auto-enrolment at 4% matched contribution rate with the option to increase up to 10% which remains matched
•Death in Service Cover



YOUR CONTACT PERSON

Don't hesitate to contact us if you have any questions. We look forward to receiving your online application.

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All vacancies and online application on:
www.stadlerrail.com/en/careers