Head of Business Support Full time

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SRSUK is a proud subsidiary of Stadler Rail AG Switzerland. At SRSUK we take pride in delivering high-class services for our modern trains across the UK. Our established presence in passenger rail, combined with our expanding expertise in freight rail, positions us as a leading service supplier in the UK rail industry. We are dedicated to continuous growth and technical innovation, in line with our ambitious business strategy.

Why Join Us:

A Role with Impact
You'll play a key role in shaping how our business operates, bringing people, processes and performance together to support the delivery of a safe, reliable and customer-focused service.

Growth and Development
We're committed to helping our people grow and succeed. You'll have opportunities to develop your skills, broaden your experience and build your career within a supportive environment.

Collaboration and Inclusion
You'll work with a wide range of colleagues, customers and stakeholders, building strong relationships and helping to create an inclusive culture where everyone can thrive.

Continuous Improvement
We value fresh ideas and encourage our people to challenge the status quo. You'll have the opportunity to influence change, improve ways of working and make a meaningful contribution to our future success.

Customer Focused
Everything we do is centred on delivering the best possible experience for our customers and service users. You'll help ensure we continue to meet their needs through high-quality service and operational excellence.

What We're Looking For:
We're looking for someone who is collaborative, proactive and passionate about making a positive impact. If you enjoy building relationships, developing solutions, driving improvement and helping teams succeed, we'd love to hear from you.

Head of Business Support Full time

  • Leicester, United Kingdom
  • Full time
  • Limited
Apply now

HOW YOU CAN MAKE AN IMPACT

Role Overview

The successful candidate will be based at our Leicester depot, working closely with the Head of Location and key stakeholders to support the delivery of operational and business objectives. We're seeking an experienced leader with strong commercial awareness who can bring people, processes and performance together. Leading the business support function, you'll create an environment where people can thrive, drive continuous improvement and build strong stakeholder relationships while helping shape the future direction of our business.

HOW YOU WILL CONTRIBUTE

Key Responsibilities:

­Build strong and trusted relationships with customers and key stakeholders, ensuring excellent service delivery and long-term partnership success.
­Support the delivery of contractual commitments, balancing customer needs, operational priorities and business objectives.
­Identify opportunities to improve performance, efficiency and customer experience through effective planning and continuous improvement.
­Lead cross-functional collaboration to ensure resources, processes and priorities are aligned to business needs.
­Contribute to commercial discussions, contract variations and performance reviews, helping to drive sustainable business success.
­Use data and insight to identify risks, opportunities and areas for improvement, supporting informed decision-making.
­Promote a culture of safety, inclusion, accountability and operational excellence.

Driven to lead Achieve great things together

YOUR BENEFITS

­Competitive Salary
­36-hour working week with flexible working arrangements. As a 24/7 operational business, we recognise the importance of flexibility and work with our employees to balance business needs with individual circumstances wherever possible.
­Flexi-time scheme, offering the opportunity to accrue up to 17 additional flexi days per year, subject to business requirements
­Salary sacrifice led pension plan that matches employee contributions up to 10% upon successful completion of probation.
­Employee Assistance Programme.
­Wellbeing program that supports employees with their physical and mental health.
­Cycle to Work Scheme.
­Employee Benefits Platform, giving you access to exclusive discounts and savings on shopping, dining, fitness memberships, travel, entertainment, health and wellbeing services.
­Company Sick Pay.

Closing date for applications is Friday 4th September 2026



YOUR CONTACT PERSON

Don't hesitate to contact us if you have any questions. We look forward to receiving your online application.

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All vacancies and online application on:
www.stadlerrail.com/en/careers