HOW YOU CAN MAKE AN IMPACT
The IT Help Desk Intern provides first-level technical support to end users across the organization. This role is responsible for troubleshooting hardware and software issues, managing user accounts in Active Directory, resolving service requests through a ticketing system, and delivering professional customer service. The ideal candidate has strong foundational IT knowledge, effective communication skills, and a desire to grow within the IT field.
Key Responsibilities
• Provide first-line support for hardware, software, and network-related issues
• Troubleshoot desktops, laptops, printers, and peripheral devices
• Create, modify, and disable user accounts in Active Directory
• Reset passwords and manage basic group memberships
• Install and configure operating systems and standard business applications
• Document incidents, requests, and resolutions in the ticketing system
• Escalate complex issues to senior IT staff when necessary
• Assist with workstation setup, moves, and basic cable management
• Maintain organized workspaces and equipment storage areas
• Deliver professional, courteous support to end users
HOW YOU WILL CONTRIBUTE
• Associate's degree or coursework in Information Technology, Computer Science, or related field• 1+ year of helpdesk or technical support experience
• Experience using a ticketing system (e.g., ServiceNow, Jira, Zendesk, Freshservice, etc.)
• Basic understanding of Active Directory (user management, password resets, group membership)
• Foundational knowledge of computer hardware and troubleshooting
• Ability to explain technical concepts to non-technical users
• Basic understanding of Windows operating systems
• Ability to follow documented processes and procedures
• Basic networking knowledge (IP addressing, DNS, DHCP fundamentals)
• Experience with cable management and workstation setup
• Industry certifications (CompTIA A+, Network+, Microsoft certifications, etc.), is preferred
• Effective verbal and written communication skills
• Reliable, organized, and detail-oriented
• Fluent in English (both verbal and written)
