Driven to lead
Achieve great things together
What We Will Offer You In Return:
• Salary - £48,391.84 starting salary. £51,416.33 upon successful completion of probationary period, plus 20% shift allowance.
• 36-hour working week – A week refers to 7 days for rostering purposes, inclusive of rest days.
• 237.6 hours annual leave per annum.
• Defined Contribution Pension Scheme with Scottish Widows. Auto enrolment is at 4% which is matched with the option to increase contributions up to a maximum of 10% upon completion of probation. Contributions remain matched.
• Death in Service Cover
• Healthshield Cash Plan Membership
• Cycle to Work Scheme
• Enhanced Maternity & Paternity policies
Role Overview:
This role provides expert technical and production support, ensuring accurate performance reporting and reliable delivery of train services. It ensures all operations meet safety, environmental and presentation standards while supporting continuous improvement across the business. Responsibilities include fault diagnosis, complex repairs, and implementing modifications in line with industry regulations. The post holder acts independently, prioritises effectively, and will develop specialist expertise, all while contributing to company KPIs and long‑term growth.
Main Tasks
Personnel
• Interpret train-borne system downloads, diagnose faults, determine repairs, and support condition‑monitoring systems across the fleet.
• Provide technical guidance to colleagues, production teams and the Client, including secondary checks and mentoring.
• Support investigations into reliability, availability, safety and performance issues, producing high‑quality technical and non‑technical reports.
• Conduct system tests, implement modifications, and ensure compliance with safety procedures, legislation and quality standards.
• Monitor train performance, resolve repeat failures and contribute to engineering change and continuous improvement initiatives.
• Maintain accurate records, reporting, documentation and maintenance data (including SRMS).
• Promote best practice, support cross‑team collaboration, and uphold company values and KPIs.
• Carry out tasks independently, prioritising effectively and contributing to improved processes, systems and ways of working.
• Perform any additional reasonable duties in line with role capability and business needs.
What are we looking for?
Essential
• Recognised engineering apprenticeship (City & Guilds/BTEC) with Mechanical, Electrical or Electronic bias and NVQ Level 3 (or equivalent).
• Extensive experience in rolling stock or similar engineering maintenance environments.
• Strong knowledge of modern technical systems, advanced fault‑finding techniques, root‑cause analysis and interpreting mechanical/electrical schematics.
• Solid understanding of production risk, workplace safety and compliance requirements.
• Proven ability to solve complex engineering problems.
• Able to obtain and maintain all required competencies for the role.
• Demonstrated commitment to continuous professional development and maintaining specialist technical knowledge.
• Customer‑focused approach with high standards of quality.
• Effective team player willing to support, guide and collaborate with colleagues.
• Basic understanding of cost implications in an engineering environment.
• Passion for continuous improvement, operational excellence and enhancing system/process performance.
• Strong IT skills, including competent use of Microsoft applications.
Desirable
• Experience in planning and scheduling engineering work.
• Experience managing small teams or handling first‑line people management tasks.
• Knowledge of maintenance practices within a large, multi‑discipline transport fleet.
• Extensive engineering experience with emphasis on technical support and through‑life asset management.
• Understanding of system “know‑how and know‑why,” including process and performance improvement methods.
• Ability to interpret complex designs, reports, recommendations and investigations affecting safe and cost‑effective operations.
• Understanding of legislation and standards related to health and safety, technical compliance, production and broader transport industry requirements.
