Head of Performance Full time

We are Recruiting!

Are you passionate about the future of rail transport? Do you want to be part of a team that's shaping the next generation of trains using cutting-edge technology? Look no further! Join us as a Head of Performance where you will have day to day management responsibilities for performance activities and employees.

Who we are:
SRSUK is a proud subsidiary of Stadler Rail AG Switzerland. At SRSUK we take pride in delivering high-class services for our modern trains across the UK. Our established presence in passenger rail, combined with our expanding expertise in freight rail, positions us as a leading service supplier in the UK rail industry. We are dedicated to continuous growth and technical innovation, in line with our ambitious business strategy.

Launched for service on the Tyne and Wear Metro network in 2024, the Class 555 fleet is a state-of-the-art electric multiple units designed to enhance passenger experience and operational efficiency. Featuring cutting-edge technology, including advanced traction systems, integrated camera systems, and remote diagnostics, these trains contribute to a modern, reliable, and sustainable transport network. As part of the team maintaining and optimising this fleet, you'll play a key role in delivering high-performance rail solutions, ensuring service reliability, and supporting environmentally friendly urban mobility.

Why Join Us:

Innovative Environment: Work with the latest technology in the rail industry, contributing to the development of state of the art trains.

Growth and Development: Be part of a dynamic company with an order book extending into the next decade, ensuring long-term career opportunities and stability.

Passionate Team: Collaborate with a team of dedicated professionals who share your enthusiasm for rail transport and innovation.

Customer-Centric Approach: Play a key role in delivering exceptional service to our growing number of customers across the UK.

Diversity, Equality and Inclusive: Be part of our mission to expand diversity, equality and inclusion within our workplace where everyone feels valued and empowered. We believe that a variety of perspectives and background improves our team and drives our success.

What We're Looking For: We are looking for talented candidates that are excited about the future of rail transport and eager to make a difference. If you want to be part of a company that values innovation, growth and excellence, apply now to become a key member of our team and help our journey to shape the future of rail transport.

About the Role:
We seek an inspiring individual to guide the implementation of MMA and TSA contract responsibilities. You will lead and nurture the performance team, ensuring safety, availability, reliability, comfort, and train presentation. Strong management, leadership, and a safety-focused culture are essential. The ideal candidate can work independently and collaboratively, make thoughtful decisions, set priorities, and contribute to the company's KPI's and values. Day to day management of performance personnel is key.

Head of Performance Full time

  • Newcastle, United Kingdom
  • Full time
  • Limited
Apply now

HOW YOU CAN MAKE AN IMPACT

Key Responsibilities:

Step into a role where you'll oversee the on-site management of Performance Engineers, guiding them through appraisals, disciplinaries, competencies, and attendance. You'll plan and allocate work to ensure our team meets business needs and contractual requirements, while fostering their growth and development. As a mentor, you'll provide training and assessments to new starters, setting them up for success.

Represent Stadler at performance meetings, ensuring our trains meet the highest standards in safety, reliability, and presentation, all while adhering to environmental legislation. You may be part of a Management On Call roster, ready to provide support during out-of-hours periods. Your role will involve inputting and examining data in electronic management systems like SRMS and ensuring fleet maintenance documentation is completed accurately. Efficiently manage materials, ensuring correct cost coding and returns, and maintain your own competencies proactively.

You'll promote industry best practices, supporting the development and implementation of standards and procedures. Regular checks, audits, and inspections of tools, equipment, facilities, and assets will be part of your routine, promoting a zero-harm culture within the production function. Compliance with engineering, hygiene, tool, and calibration management procedures is crucial, as is preventing and reporting product non-conformities, safety incidents, and system deficiencies.

Conduct inspections and checks to ensure work is done safely and to specification, complete annual risk assessments, and maintain the risk register. Demonstrate value-based behaviour, setting an example for others and effectively challenging inappropriate values or behaviours. Interface with customer Principal Engineer and SRSUK/STAR representatives, manage the concessions status log, and monitor daily performance. Lead the Seasonal Preparedness Forum and manage the National Incident Report database, ensuring compliance with RSSB, ORR, and RAIB standards.

You'll be at the forefront of TSA systems introduction and reliability growth planning, ensuring the new fleet is fit for service. Review and approve Quality Management system documents, and lead SRMS setup, rollout, and training on site. These responsibilities outline the core activities expected in this role, ensuring a safe, reliable, and efficient operation. Join us in making a tangible impact and driving excellence in every aspect of our work!

HOW YOU WILL CONTRIBUTE

Essential

•Qualification or equivalent experience in Rail, Depot, and Management.
•NVQ Level 5 or equivalent education in a relevant subject.
•Professional registration as IEng with the Engineering Council.
•ILM Level 5 Leadership and Management certification.
•Proven team leadership and stakeholder engagement experience.
•Ability to make decisions under tight deadlines in demanding environments.
•Customer-focused attitude with a commitment to quality.
•Flexible, with strong interpersonal and communication skills.
•Experience leading change in dynamic settings.
•Understanding of contracts, reports, and investigations impacting operations.
•Skilled in complex stakeholder discussions.
•Ability to interpret health and safety legislation and standards.
•Risk assessment and mitigation expertise.
•Passion for continual improvement and operational excellence.
•Proficiency in Microsoft Office.
•Willingness to become a first aid responder and fire marshal.
•Competency in Rolling Stock maintenance standards.
•Medically fit, subject to drug and alcohol testing.
•Full UK Driving License.
•Willingness to work temporarily at other locations as needed.

Desirable
•Extensive experience in operational transport and production, with knowledge of Rolling Stock units.
•Expertise in Lean, Kaizen, 6S, and modern production techniques.
•Skilled in leading complex root cause investigations in transport and production.
•Proven ability to identify, assess, and mitigate risks, and document risk registers for compliance and safety.
•NVQ Level 6 or equivalent education in a relevant subject.
•Professional registration as CEng with the Engineering Council.
Driven to lead Achieve great things together

YOUR BENEFITS

•Employee Assistant Programme.
•Wellbeing program that supports employees with their physical and mental health.
•Competitive employee discount platform with leading brands and retailers.
•Cycle to Work Scheme.
•Enhanced Family Friendly Benefits.
•Recognition Programmes that celebrate continuous service through enhanced holiday entitlement.
•Company Sick Pay.

JOB SPECIFIC BENEFITS

•Salary Range £60,000 - £75,000 per annum.
•On Call Allowance.
•36 hour week.
•Salary sacrifice led pension plan that matches employee contributions up to 10% or the option to join the Local Government Pension Scheme (LGPS).

YOUR LOCATION

Gosforth Depot, Christon Road, Gosforth, Newcastle upon Tyne, NE3 1DW

YOUR CONTACT PERSON

Don't hesitate to contact us if you have any questions. We look forward to receiving your online application.

%Laura% %Davison%
HR Assistant
+44 7851 244386