HOW YOU CAN MAKE AN IMPACT
The Warranty Coordinator is responsible for managing and processing warranty claims, ensuring customer satisfaction, and maintaining accurate records. This role involves coordinating with internal teams, vendors, and customers to resolve warranty-related issues efficiently and professionally.
While this position will be located in Atlanta, Georgia, there will be a 1-to-3-month training period at our Salt Lake City, Utah location.
Key Activities
• Evaluate, write, and process warranty claims and work orders.
• Review incoming warranty requests and verify their validity.
• Track parts and assess warranty coverage limits.
• Maintain organized documentation of warranty claims and service reports.
• Communicate with customers regarding warranty issues and claim status.
• Respond to inquiries and resolve disputes related to warranty coverage.
• Provide technical assistance and product information when needed.
• Work with technicians, vendors, and suppliers to determine the cause of product malfunctions.
• Collaborate with engineering and accounting departments to resolve claims and authorize payments.
• Schedule service visits and coordinate with subcontractors or service partners.
• Analyze warranty reports and identify trends or recurring issues.
• Summarize claims and labor hour reports for management review.
QUALIFICATIONS
• 0-2 years of experience in warranty coordination, customer service, or related field.• High school diploma or GED required; associate degree preferred.
• Business fluent in English.
• Proficiency in Microsoft Office and CRM systems.
• Strong organizational and multitasking skills.
• Excellent written and verbal communication.
• Ability to handle stressful situations and resolve conflicts calmly.
